Melooha Terms of Service

Effective date: 23 October 2026

These Terms of Service ("Terms") govern your access to and use of the Melooha app and website (the "Service"), provided by BRIGHTSIDE TECHNOLOGY SDN. BHD. ("we," "us," or "our"). By using the Service, you agree to these Terms and our Privacy Policy.

1. Acceptance

By accessing or using the Service, you confirm that you have read and understood these Terms and the Privacy Policy. If you do not agree, do not use the Service. These Terms are published by BRIGHTSIDE TECHNOLOGY SDN. BHD.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding agreement. Users below this age may not use the Service. You must provide information that is accurate and that you have the right to submit. Obtain permission before submitting another person's information.

3. Service description

Melooha provides personal astrology readings, wealth-themed readings, Kundli match reports, report history, and report chat. The main profile affects daily scores and the subject of new reports. A Kundli report uses another profile selected from profile management. Features may change as the Service evolves.

4. AI, astrology, and important decisions

Reports and chat may be inaccurate, incomplete, outdated, or unsuitable for your circumstances. Astrology content does not predict or guarantee the future and does not replace medical, mental-health, legal, financial, investment, insurance, employment, relationship-safety, or other professional advice. Do not rely solely on Melooha for decisions involving health, money, law, consent, or personal safety.

5. User information and third-party information

You retain rights in the information you submit and grant Melooha permission to use it as needed to provide the Service. You represent that you have the authority to submit another person's name, gender, birth details, current city, and relationship information. Do not submit information that you are not authorized to use, or that is unlawful, fraudulent, invasive, or infringing.

6. Report chat quotas

Chat access is calculated separately for each report. A successful AI reply consumes one message; a failed, cancelled, or offline attempt does not consume a message. Quotas are not shared between reports and do not reset automatically each day. Quota packs are non-transferable, cannot be exchanged for cash, and are subject to the payment terms shown at checkout.

7. Payments, pricing, and refunds

Paid features are purchased through the app store or payment provider shown at checkout. Before you confirm a purchase, the Service displays the price and currency and any applicable taxes. Purchases made through an app store are also subject to that store's billing and refund rules. Except where required by law or by the applicable store's policy, payments are non-refundable. If a purchase fails or paid content does not unlock, contact us at service@brightsidetechltd.com and we will investigate and unlock the content or arrange an appropriate resolution.

8. Acceptable use

You must not:

• violate law, regulatory requirements, or another person's rights;
• impersonate another person, submit unauthorized third-party information, or bypass access controls;
• present a report as a medical, legal, financial, or safety conclusion;
• interfere with, scan, attack, reverse engineer, or damage the Service;
• use automation to generate excessive requests or manipulate payment or chat quotas; or
• upload malicious code, unlawful content, or material that infringes intellectual property rights.

9. Intellectual property

The Melooha name, interface, code, visual assets, report structure, sample text, and related content belong to the operator or its licensors. Except for personal, non-commercial use, you may not copy, rent, sell, sublicense, reverse engineer, or create derivative products from the Service. Your submitted content remains yours, but you must ensure that we may process it for the purposes described in the Privacy Policy and these Terms.

10. Third-party services and platform terms

The Service relies on third-party platforms and service providers, including app stores, device platforms, hosting, AI, analytics, and payment providers. Their terms and privacy policies also apply to your use of those services. Apple App Store, Google Play, browsers, and device platforms are not responsible for the Melooha content.

11. Suspension and termination

You may stop using the Service at any time and may delete your account and data in the app. We may suspend or terminate your access for security, maintenance, abuse, unlawful use, or breach of these Terms.

12. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service is provided on an "as is" and "as available" basis. We do not warrant that reports are accurate, complete, continuously available, fit for a particular purpose, or error-free. You assume the risks of using report and chat content to make decisions.

13. Limitation of liability

To the extent permitted by applicable law, we will not be liable for indirect, incidental, special, punitive, or consequential loss arising from reliance on astrology content, reports, chat, service interruption, data loss, third-party platforms, or payment records. Nothing in these Terms limits any rights you have under applicable consumer law that cannot be excluded.

14. Changes to these Terms

We may update these Terms when the product, prices, vendors, or law changes. We will show a new effective date and provide reasonable notice of material changes. Continued use after an update means acceptance of the updated Terms, except where law requires separate consent.

15. Contact

Legal entity and contact details: BRIGHTSIDE TECHNOLOGY SDN. BHD., service@brightsidetechltd.com.