Melooha Privacy Policy

Effective date: 23 October 2026

This Privacy Policy explains how BRIGHTSIDE TECHNOLOGY SDN. BHD. ("Melooha," "we," "us," or "our") collects, uses, and shares information when you use the Melooha app and website (the "Service").

1. Operator and contact details

The service operator is BRIGHTSIDE TECHNOLOGY SDN. BHD.

Privacy contact: service@brightsidetechltd.com Customer support: service@brightsidetechltd.com

2. Scope

This policy applies to the Service, including profile management, personal reports, wealth readings, Kundli match reports, report chat, and purchase records. It does not apply to third-party websites, app stores, operating systems, browsers, or external links, which have their own policies.

3. Information we process

3.1 Information you enter

You may enter or save profile information including name, gender, date of birth, time of birth, birthplace, current city, and relationship. Kundli matching allows a second person's profile to be saved. Submit another person's information only when you have permission to do so and have informed that person as appropriate.

You may also enter questions in report chat. Questions you enter are processed to generate replies and are associated with the relevant report and its chat quota.

3.2 Information generated by the Service

The Service may generate anonymous profile IDs, report IDs, session state, report snapshots, report-specific chat quotas, order IDs, amounts, currencies, payment results, and timestamps. Daily scores and report content are derived from the birth details you provide; they are reflective guidance and not professional conclusions.

3.3 Login and payment information

You may sign in with Apple, Google, or as a guest. Signing in with Apple or Google returns basic account information from that provider. Payments are handled by the applicable app store or payment provider; we do not receive or store your full card number or payment credentials.

4. Purposes of processing

We use this information to:

• create, manage, and switch between multiple profiles;
• generate daily overviews, personal reports, wealth readings, and Kundli reports;
• retain profile snapshots so historical reports can be reopened;
• manage chat access and message quotas separately for each report;
• process report purchases, match unlocks, and chat quota top-ups;
• provide account, sign-out, deletion, and policy controls.

5. AI, automated processing, and astrology content

Reports and chat replies are generated using automated processing, including AI models and astrological calculation rules. Automated output may be inaccurate, incomplete, outdated, or unsuitable for your circumstances. It is not human review and is not professional advice.

Melooha's astrology, Vedic, and matching content is for entertainment, education, and personal reflection. It is not medical, mental-health, legal, financial, investment, insurance, employment, safety, or other professional advice. It cannot determine a diagnosis, treatment, consent, danger, or relationship outcome. Seek a qualified professional for important decisions.

6. Storage, cookies, and cache

We use cookies and local storage as needed to operate the Service, including remembering your session, preferences, and report state. Clearing site data, using private browsing, or changing browsers or devices may remove locally stored data.

7. Sharing, disclosure, and international transfers

We do not sell your personal information. We share information with service providers that help us operate the Service, such as hosting, AI processing, analytics, customer-support, and payment services, under terms that limit their use of the data. These providers may operate in other countries, so your information may be transferred to and processed in countries other than where you live.

Information may be disclosed to authorized authorities when required by law, court order, regulatory investigation, user protection, or service security. A merger, restructuring, or asset transfer may also involve relevant data, subject to applicable law and notice requirements.

8. Event reporting and minimization

Where we collect operational events such as app launch, authentication success, profile completion, home view, service start, report result, report open, chat result, payment result, and errors, they are associated only with anonymous user, profile, and report IDs. These events do not contain names, complete birth dates, birth times, specific city values, relationship text, gender values, chat questions, AI replies, card data, payment tokens, or billing addresses.

9. Children and minimum age

The Service is intended for users who are at least 18 years of age. Users below this age must not use the Service. We do not knowingly collect personal data from anyone under 18; if we learn that we have, we will delete it. If the Service becomes directed to or likely to be used by children, age assurance, parental consent, children's data, and targeted-advertising requirements will be reviewed.

10. Platform roles

Apple App Store, Google Play, browsers, and device platforms may independently process device, account, payment, or diagnostic information under their own policies. Our app-store data safety disclosures describe the data practices of the app.

11. Policy updates

We may update this policy when features, laws, vendors, or data practices change. We will update the effective date and provide notice of material changes through the app, website, or another appropriate channel.

12. Contact

Formal contact details: BRIGHTSIDE TECHNOLOGY SDN. BHD., service@brightsidetechltd.com.